Defining and implementing a good IT management is basic requirement for every business that introduce ICT in their business processes. ITIL, as one of the best practice frameworks focused on integration of business and IT, help organizations to create, support, deliver, and manage high quality services. In ITIL v3 service catalog management is promoted to special process where information of the IT services availability, their details, and status, are produced, documented and maintained.

In order to better understand key elements that service catalog encompass or should encompass this article presents results of comparative analysis of six different service catalog documents.