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Bookkeeping agencies (BAs) that serve a large number of clients constantly strive to increase their productivity and business efficiency. In order to achieve such goals, higher levels of information and communication technology (ICT) implementation are needed in the communication between BAs and their clients, which can be achieved by implementing web technologies and e business. In this paper, the results of the research, conducted in selected referential BA with a large clientele (342) were presented, while both the employees and the clients were studied. The goal of this research was to confirm hypothesis that the implementation of web technology and e-business is mutually acceptable and beneficial for BAs and their clients alike. In paper, process models and calculations of possible effects of e-business implementation were also presented.