E-Government means a technological and organizational development of public government. Some of e-services from accepted e-Government strategy have been implemented in The Republic of Croatia since now, but not at all levels of governance.

According to incidence of counties, as a specific level of public governance, there are services which can be digitalised. The assumption for implementation this possibility of digitalised service usage is to analyse business processes, reorganize them if it is necessary, measure the efficiency of strategic goals fulfilment. When the model of business process is accepted in practice it is the right moment for implementing e-Government in counties.

Number of concepts for improvement performances of business system which could be implemented to all instances of public sector has been increased in last decade in Croatia, so it is also possible to implement Balanced Scorecard Method (BSC) in public government in Croatia, even it doesn’t greatly happen yet.

BSC method is almost twenty years known method. It did’t implemented so much as other paradigms of measuring quality of business systems did, for example ISO 9001. In this article I will try to present some reasons for that.