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Analysis of factors influencing the success of implementation of ERP systems based on self-assessment
Last modified: 2012-07-18
Abstract
Implementation of an ERP systems is a demanding process that often ends with partial success and customer dissatisfaction. The research presented in this paper defines and compares the critical factors of success of implementation in 22 Croatian companies which have installed MAX EXACT solution and the satisfaction with its performance. The assessment was performed by using an ABCD checklist of the CMMI methodology.